Refund policy

At Solace Atelier, we want you to love your purchase. If you are not completely satisfied with your order, we accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and unused

  • Free of makeup, stains, odors, or damage

  • Returned with original tags attached

  • In the same condition in which they were received

Final Sale Items: Sale items, discounted items, and promotional purchases are final sale and are not eligible for returns or exchanges.

Exchanges: If you need a different size, you may request an exchange within 14 days of delivery, subject to availability.

Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong item was sent.

Refunds: Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at solaceateliersppt@gmail.com  with your order number and photos of the item.

Solace Atelier reserves the right to deny returns that do not meet the requirements above.

Thank you for shopping with Solace Atelier. We appreciate your support!